Covid-19 Important Information

Do not leave home if you or someone you live with has either a high temperature or a new, continuous cough or loss/change to sense of smell or taste

NHS Coronavirus (COVID-19) vaccine information »

Check the NHS website if you have symptoms »

Checked: 29.12.20 11.03



Please do NOT come to the surgery without an appointment.

Please do NOT come to the surgery if you have any symptoms of Covid infection.



The government announced that from 26th December 2020, Cambridgeshire will be a classed as a Tier 4 area.

Tier 4 is best summarised as “Stay at Home”. There are significant restrictions on all citizens’ travel, work and leisure. We encourage you to read the details from the government website here: Tier 4 information

The government have also written guidance for people classed as Extremely Clinically Vulnerable. You can find this here:  Extremely Clinically Vulnerable

We know patients may want to call us to ask questions. However, to minimise pressure on our phone lines, please read the government guidance documents above before contacting the Practice – we expect many of your questions will be answered in the guidance.

Burwell Surgery will stay open, and we will continue to see patients in person when clinically necessary.

To help reduce Covid-19 spread, we ask all patients not to turn up at the Practice without phoning for an appointment first.

Thank you.

11th January 2021

Covid-19 Information & Support

Suspected Coronavirus: Isolating at Home

This leaflet is a guide for patients with suspected coronavirus who have not been admitted to the hospital and will be isolating at home.

Healthwatch Survey for patients

Accessing Dental Care in England from 8 June 2020

From 8th June dental practices are able to open. Practices will need to prioritise patients with the most urgent need.

If you need help from a dentist:

  • Contact your dental practice by phone or email.
  • You will be given advice or offered an appointment if appropriate.
  • For urgent dental care you can also use the NHS 111 online services.

Please do not visit your practice unless you’ve been advised to. This will ensure the practice can continue to provide essential care safely.

Testing and Tracing for Coronavirus

Patients that have symptoms of coronavirus (COVID-19) can ask for a test to check if they have the virus (antigen test).

This can be arranged online –

Or by calling 119

If you test positive you will then be contacted to trace who else you may have been in contact with.

As always, anyone that has symptoms or has been in contact with someone that has coronavirus are advised to self-isolate and only leave your home in order get tested.

Sick Notes relating to Covid-19

Please visit the NHS website below if you have to stay at home because of coronavirus and you need a self-isolation note for your employer (7 / 14 days). Please DO NOT ask your GP.

You can also use this service for someone else.

Patients at High Risk of developing complications from Coronavirus should now have received a ‘shielding’ letter advising them of how to stay safe. This can also be given to employers as evidence that you should not be at work. Patient’s DO NOT need to get a fit note from their GP.

Local Support During Covid-19

For local support, from the collection of medicines to the delivery of groceries or a regular wellbeing chat, you can contact –

  • Covid 19 Coordination Hub Call 01353 665 555 (Mon- Fri 9am-4pm) or email
  • Covid 19 help and support group (Littleport) on Facebook Or call 07905 026323.
  • Care Network – Call 01353 659639

Support for ‘high risk’ patients

If you require help and support you can contact NHS volunteer responders service. They are able to assist with collection of medicines from pharmacies and making regular phone calls to check on people isolating at home. To self-refer, please call 0808 196 3646. Please note, this is only for individuals identified as high risk who have received a letter asking them to self-isolate.

Recognising Heart Attacks, Strokes and Heart Failure during the Coronavirus pandemic and beyond


First Response Service – Mental Health Crisis

If you are in mental health crisisdial 111 and press option 2.

For further information about Coronavirus and your wellbeing –

Domestic Abuse

If you are in immediate dangercall 999 and ask for the police – the police will continue to respond to emergency calls.

If you are in danger and unable to talk on the phone, dial 999listen to the questions from the operator and respond by coughing or tapping the handset if you can. Then follow the instructions depending on whether you are calling from a mobile or a landline.

If you call from a mobile

If prompted, press 55 to Make Yourself Heard – this will transfer your call to the police.

Pressing 55 only works on mobiles and does not allow police to track your location.

If you call 999 from a landline

If only background noise can be heard and BT operators cannot decide whether an emergency service is needed, then you will be connected to a police call handler.

If you replace the handset, the landline may remain connected for 45 seconds in case you pick up again.

When 999 calls are made from landlines, information about your location should be automatically available to the call handlers to help provide a response.

Further advice is available here –

Help with Legal Issues

If you are looking for help with legal issues, Advicenow is an independent, not-for-profit website, run by the charity Law for Life: the Foundation for Public Legal Education.  It provides accurate, practical information on rights and the law in England and Wales. Some of what Advicenow can help with is listed below:

  • PIP appeal
  • Benefit sanctions
  • Sorting out arrangements for your children
  • Issues with a divorce
  • What to do when you are threatened with homelessness
  • What to do if you are homeless


These phone lines are not for urgent health crises but are available if you need a listening ear –

LIFELINE (Cambs)  0808 808 2121 (2pm – 11pm daily)

SANELINE  0300 304 7000 (4.30pm to 10.30pm daily)

ANXIETY UK 03444 775 774 (9.30am to 5.30pm daily)

The MIX – Under 25s – 0808 808 4994 – (4pm – 11pm daily)

CHILDLINE – 0800 1111 (9am – midnight)

SILVERLINE – older people – 0800 470 80 90 – (Anytime)

AGE UK – 0800 12 44 222 – (Monday to Friday 9am – 5pm)

MENTAL HEALTH C.A.L.M. (Men) – 0800 58 58 58 – (5pm to midnight)

SAMARITANS – 116 123 – (Anytime)

YOUTH HELPLINE – 0330 606 1174 – (10am to 10pm)

OCD ACTION – 0845 390 6232 – (Not immediate support – if busy, they will call back in 48 hrs)

SUPPORT LINE – 01708 765200 – NOT A CRISIS LINE – Emotional support to any individual on any issue.  Hours vary.


WOMEN’S AID Cambridge – 01223 361214 / Outreach – 07730 322098 – (Between 5:30 and 9:30pm)

Support for Women and Children

ALCOHOLICS ANONYMOUS – 0800 917 7650 – (24-hour)

GAMBLING NATIONAL Helpline – 0808 8020 133 – (daily, 8am to midnight)

BEREAVEMENT CARE – 0808 808 1677 or Cambridge 01223 633536 – (Monday to Friday 9.30am – 1.30pm)

EATING DISORDER – BEAT – 0808 801 0677 (adults) or 0808 801 0711 (for under-18s)

RAPE CRISIS – 0808 802 9999 – (daily, 12pm to 2.30pm and 7pm to 9.30pm)



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