If you think you have symptoms of Coronavirus visit www.111.nhs.uk/covid-19
If you are unable to manage your Coronavirus symptoms, have been instructed to do so or do not have access to the internet, then please call NHS 111.
The NHS 111 phone service is currently experiencing huge volumes of calls. This will allow the NHS 111 service to help those who need them most.
We are moving to a system called askmyGP which is an easy and fast way to ask for any kind of help from the practice.
- Available 24/7 and we respond during working hours Monday to Friday
- We will usually get back to you within an hour (after 5pm it might be the next day)
- You can request a particular doctor or nurse (so long as they’re working)
- You can choose to be contacted by the surgery by telephone, secure message
- If we need to see you we will usually give you an appointment the same day
- You can register for askmyGP now, without any paperwork
If you prefer to phone, one of our receptionists will take a few details about your problem or request and then pass these to the GP. However you choose to get in touch, your GP will contact you quickly and either sort out your problem on the phone, by secure message, arrange to see you the same day or another day if that’s more convenient.
Please note you can no longer book a GP appointment using our previous online appointment system.
askmyGP is available to all our patients and you can use it to ask about your children or other people you care for (if they are registered with us).
That’s it – simple and straightforward! We are encouraging everyone who has access to a computer, smart phone or tablet to use askmyGP:
- it saves you time
- really ill patients don’t have to wait for urgent slots at the end of surgeries
- GPs can manage their time more effectively, booking any follow-up appointments you might need and,
- it stops the 8am rush for appointments as you can contact the practice at any time, and up to 5pm get a response, and be seen if needed the same day!
Due to COVID-19 we have had to change our process for booking GP face-to-face appointments with immediate effect. If you feel that you need a face-to-face appointment we would ask you to allow us to triage this via the askmyGP process or telephone us first (01638 741234). This will allow us to plan the safest way of addressing your problem. If after clinical triage, a face-to-face assessment is still considered necessary, this can be arranged with appropriate precautions in place.
The attached letter is available for you to download as the practice will not be providing a medical certificate for patients requiring self-isolation for coronavirus.
For patients who do not have access to a computer, please contact the Surgery: 01638 741234 to request a copy.
Due to staff shortages our DISPENSARY will be CLOSED between 12.00 noon and 2.00 pm, Monday - Friday.
Also, please note our Dispensers are not available after 4.00 pm., but we will remain open for COLLECTIONS ONLY (excluding controlled drugs).
We would like to thank you all for your continued support and adapting to our new ways of working during Covid-19.
Our telephone lines will remain open for urgent medical advice.
Due to unprecedented demand, we will be closing between 12.00 noon and 2.00 pm, Monday to Friday in order that we can continue to turnaround repeat prescriptions. Requests for medication has increased by about 50 percent. Please do not order your repeats early or stock-pile medication. Thank you.
Please do not attend the surgery early to pick your repeat prescription up as this will put more pressure on the service.
We are encouraging all those who use our online service to order their medication using this method as a way of helping to minimise patient contact.
The NHS across the Cambridgeshire and Peterborough will be better prepared for outbreaks of new infectious diseases, if the public follows Public Health England’s advice.
The NHS has put in place measures to ensure the safety of patients and staff which may mean your patient experience is subject to change.
Thank you for your co-operation.
Stay at home to stop coronavirus spreading
Everyone must stay at home to help stop the spread of coronavirus.
This includes people of all ages – even if you do not have any symptoms or other health conditions.
You can only leave your home:
- to shop for basic essentials – only when you really need to
- to do one form of exercise a day – such as a run, walk or cycle, alone or with other people you live with
- for any medical need – for example, to visit a pharmacy or deliver essential supplies to a vulnerable person
- to travel to and from work – but only where this is absolutely necessary
Do not go to a GP surgery, pharmacy or a hospital IF YOU HAVE SYMPTOMS. You do not need to contact 111 to tell them you’re staying at home.
Use the NHS 111 online coronavirus service if: www.nhs.uk/conditions/coronavirus-covid-19/
- You feel you cannot cope with your symptoms at home
- Your condition gets worse
- Your symptoms do not get better after 7 days
What to do if you have coronavirus symptoms
Continue to stay at home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- Loss of/change in smell or taste
- To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
For information on:
Stay up to date with GOV.UK:
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Isolation - providing proof of coronavirus absence from work
People unable to work for more than seven days because of coronavirus (COVID-19) can obtain an isolation note through a new online service...
Please check back on a regular basis for updates.
Download our practice leaflet
(Site updated 26/05/2020)