Hospital Waiting Times – Patient Helpdesk

The Covid19 pandemic has added to the strain on all NHS services. As a result of this, waiting list times for outpatient and specialist appointments and procedures have increased for everybody. 

We appreciate that this can cause worry and uncertainty about when you will eventually receive an appointment.  The practice has no direct access to the hospital appointment lists.  

If you have been referred by your GP/are waiting for :

• An outpatient appointment
• An appointment for hospital tests (eg scans)
• A date for an operation or other treatment
• A follow-up from your hospital team

 If you have a query about what is happening, please contact the Patient Helpdesk on 0800 048 5800. The helpdesk is open Monday to Friday from 9am to 5pm.

 Only call the practice if your condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.

Introducing askmyGP

AskmyGP is a online system which improves accessibility to GPs and is flexible for patients too.

• It is the easiest and fastest way to ask for help from a doctor
• All our registered patients are invited to use the new system, and as a parent or carer you can use askmyGP on behalf of a patient
• We respond in working hours, 8.00am to 5.30pm Monday to Friday
• You can choose a particular named GP if you wish (so long as they are working that day)
• You can choose how you would like the surgery to respond to you, eg by phone or email
• You can login straightaway, without any paperwork.

URINE and OTHER SAMPLES: We kindly request all SAMPLES to be tested have been requested by a healthcare professional. Please register your request on askmyGP. If you do not have access to askmyGP please telephone us: 01638 741234 and speak to one of our Receptionists. Thank you.

Burwell Surgery/April 2021.

Practice Leaflet:

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