Online access via AskmyGP

AskmyGP is an online system which improves accessibility to GPs and is flexible for patients too.

• It is the easiest and fastest way to ask for help from a doctor
• All our registered patients are invited to use the new system, and as a parent or carer you can use askmyGP on behalf of a patient
• We respond in working hours, 8.00am to 5.30pm Monday to Friday
• You can choose a particular named GP if you wish (so long as they are working that day)
• You can choose how you would like the surgery to respond to you, eg by phone or email
• You can login straightaway, without any paperwork.

URINE and OTHER SAMPLES: We kindly request all SAMPLES to be tested have been requested by a healthcare professional. Please register your request on askmyGP. If you do not have access to askmyGP please telephone us: 01638 741234 and speak to one of our Receptionists. Thank you.

Burwell Surgery/March 2022.

PLEASE REMEBER FACE COVERINGS ARE STILL A REQUIREMENT IN HEALTHCARE SETTING SUCH AS GP SURGERIES AND HOSPITALS. 

Hospital Waiting Times – Patient Helpdesk

The Covid19 pandemic has added to the strain on all NHS services. As a result of this, waiting list times for outpatient and specialist appointments and procedures have increased for everybody. 

We appreciate that this can cause worry and uncertainty about when you will eventually receive an appointment.  The practice has no direct access to the hospital appointment lists.  

If you have been referred by your GP/are waiting for please follow guidance below :

• An outpatient appointment
• An appointment for hospital tests (eg scans)
• A date for an operation or other treatment
• A follow-up from your hospital team

From April 2022, patients are encouraged to use the NHS My Planned Care Platform that is available online and will provide direct access to the latest average wait time for appointments and operations for local hospitals, as well as helpful advice and support for patients whilst they wait. 

NHS My Planned Care is updated weekly, is easy-to-use and has 'open access' which enables carers, friends and relatives to also access information on someone else's behalf. 

Alternatively, patients who have already been in correspondence with hospitals regarding their planned care can also contact the relevant department or service. Details of which can be found on previous letters patients will have received or by contacting the hospital's Patient Advice and Liaison Service (PALS) on the details below:

Addenbrookes

• 9am-4pm, Monday to Friday
• pals@addenbrookes.nhs.uk
• 01223 216756

Royal Papworth Hospital

• 8:30am-4:30pm, Monday to Friday
• Papworth.pals@nhs.net
• 01223 638896 or 01223 638963

 Only call the practice if your condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.