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Practice Policies

Confidentiality & Medical Records

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How we use your medical records

Important information for patients 

  • This practice handles medical records in line with laws on data protection and confidentiality. 
  • We share medical records with those who are involved in providing you with care and treatment. 
  • In some circumstances we will also share medical records for medical research, for example, to find out more about why people get ill. 
  • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading, or to check the care being provided to you is safe. 
  • You have the right to request a copy of your medical record. 
  • You have the right to object to your identifiable information being used for medical research and to plan health services. 
  • You have the right to request that any mistakes in your medical record are corrected. 
  • Our practice privacy notice is on the practice website which includes information on how to contact the Information Commissioner’s Office to seek advice or make a complaint if you need to do so. 

 

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made in writing to the Practice Manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

GDPR Privacy Notice



 
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